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A Procedure: (1) contact Kingmay immediately with failure description and photos, (2) Kingmay issues RMA (Return Merchandise Authorization) number, (3) customer returns part (shipping cost at customer expense unless clear manufacturing fault), (4) Kingmay inspects and confirms fault type, (5) if warranty valid, replacement or repair provided at no cost; if warranty voided, discounted repair offered.
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A RMA process: (1) request by email with part description, issue details, (2) Kingmay responds within 24 hours with RMA number and return address, (3) customer ships part (include RMA number on package), (4) inspection within 3–5 days, (5) decision notification within 7 days, (6) replacement shipped or repair completed within 10–15 days. RMA valid 30 days from issue date.
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A Kingmay policy: (1) if manufacturing defect confirmed, Kingmay prepays return shipping (courier account setup at our expense), (2) if customer misuse/abuse, customer pays return shipping, (3) if unclear, shipping cost split 50/50 pending inspection result. International claims: Kingmay handles import/export paperwork.
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A Timeline: Submit claim → RMA approval (24 hours) → Return receipt & inspection (5 days) → Fault analysis & decision (7 days) → Replacement shipment or repair completion (10 days) = total ~25–30 days. Expedite possible with priority processing (+$100–$200).
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A Refund policy: (1) within 7 days of delivery, full refund if unopened, (2) within 30 days, refund minus 15% restocking fee if part is defective, (3) after 30 days, warranty repair/replacement only (no refund). Refunds processed within 10 business days of approval. Refund excludes freight/insurance costs.
