-
A Standard: FOB [Port] (customer arranges and pays for shipping). Available: (1) CIF [Destination Port] (Kingmay covers insurance), (2) DDP [Final Destination] (Kingmay handles customs and last-mile delivery). CIF typically +2–4% to price; DDP +5–8% depending on destination country.
-
A Standard packaging: individual product wrapping + foam/cardboard protection + corrugated carton. Cartons marked with: product name, part number, quantity, weight, destination, and HS code. For FOB/CIF shipments, packaging weight included in total shipment weight for freight calculation.
-
A Yes. Packing options: (1) standard carton (default), (2) wooden pallets (Euro/standard), (3) plastic pallets, (4) heat-shrink wrapping, (5) fumigation-free wood (ISPM-15 compliance for APEC destinations). Upcharge: +$20–$100 per pallet depending on option. Required for orders >500 kg.
-
A Process: (1) Customer documents damage with photos/video within 48 hours of delivery, (2) files claim with Kingmay + freight forwarder, (3) Kingmay investigates and reserves the right to inspect returned goods, (4) if damage confirmed as shipping fault, 100% replacement shipped at no cost; if manufacturing defect, warranty covers it.
-
A FOB shipments: no insurance included. CIF shipments: standard marine insurance (100% invoice value) included. Additional coverage: available through [insurance partner], optional add-on for FOB. Recommend covering >$10,000 orders. Premium: ~0.5–1.5% of shipment value.
-
A Typical delivery times (from port of loading): Americas (US/Canada): 10–15 days, Europe: 15–25 days, Asia (within 500 miles): 5–10 days, Australia: 20–30 days. Time varies by port congestion, weather, and customs. Sea freight is standard; air freight available at 3–5x cost, 1–3 day delivery.
