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A Standard lead time for catalog parts: 10–15 business days (production + QC + packaging). Custom/OEM parts: 4–8 weeks depending on tooling and complexity. Lead time begins after: (1) order confirmation, (2) 50% deposit received, (3) technical approval (if customized). Expedite available at 10–15% surcharge.
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A Yes, with conditions: (1) Rush fee: 10–15% surcharge on unit price, (2) Rush lead time: 5–7 business days (subject to production capacity), (3) Minimum order: 100 units for rush, (4) Full prepayment required. Rush orders prioritized; confirmation within 24 hours.
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A We assign each order a dedicated production reference number. Customers receive: (1) production start notification (within 2–3 days of order), (2) weekly status updates via email, (3) shipment notification with tracking number 24–48 hours before dispatch. Real-time tracking portal available for account-holders.
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A If delay is unavoidable (force majeure, supplier issue, quality hold), we notify customer within 24 hours with: (1) new expected delivery date, (2) reason for delay, (3) contingency options (partial shipment, expedited remake, substitute part). Credits applied for delays >1 week.
