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A Standard documentation: (1) Product datasheet (English/Chinese), (2) Material Certificate (CoC) for raw materials, (3) Test Report (performance/compliance), (4) Packing list with part numbers, (5) Quality Certificate. Custom parts include: engineering drawing, approved specification, tooling photos. All digital copies also provided.
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A Yes. For standard products: PDF drawings available immediately. For proprietary designs: STEP/IGES files provided under NDA. Custom projects: full CAD package (2D drawings + 3D models) delivered with final approval and paid invoices. Drawings include all dimensions, tolerances, and revision history.
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A Support channels: (1) Email [support@kingmay.com], (2) WhatsApp/WeChat [+86-xxx-xxx-xxxx], (3) dedicated support portal (account-holders), (4) on-demand video call with engineer. Response time: <4 hours during business hours (Mon–Fri, 08:00–17:00 GMT+8). Emergency support available 24/7.
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A Yes. (1) Installation guide included with products (manual + illustrations), (2) video tutorials available on our website, (3) remote installation support via email/video call, (4) on-site commissioning available (travel costs may apply). For OEM projects, commissioning is typically included in contract.
